Privacy Policy
Applies to the TurboGet app (macOS, Windows, Android), the iPhone shortcut, the TurboGet browser extension, the license service and this website. Last updated: October 24, 2026.
Summary
TurboGet does not sell or share your personal data and contains no advertising or third-party tracking. Your downloads and download history stay on your computer. We keep only the minimum needed to deliver and protect your license.
Browser extension
- The extension detects media and downloadable files on the page you are viewing (their addresses, file type and size) and, when you ask it to, sends them to the TurboGet app on your computer through a local connection (127.0.0.1) or the browser's native messaging.
- To download files that require you to be signed in, it reads the cookies of that site and passes them only to the local TurboGet app. They are never sent to us or to any other server.
- The list of detected media and your extension options are stored locally in your browser.
- The extension contains no analytics, advertising or tracking code, and does not load remote code.
TurboGet app
- Downloads go directly from the website you chose to your computer. Download history stays on your computer.
- When checking for updates, the app sends the update server its version number, update channel (stable or beta) and a random installation identifier that is hashed and contains no hardware or personal information. This is used only to roll out updates gradually.
- Diagnostic files are created only when you click “Export Diagnostics”, are saved on your computer, and have cookies and full download addresses removed. They are shared only if you choose to send them to us.
- Anonymous usage statistics (on by default; turn off in Settings → Advanced → “Send Anonymous Usage Statistics”): while the app is running it tells the license service about every 30 minutes that it is online, with the device identifier described below, the platform, app and system version, and whether it is the free, trial or Pro edition. Once a day it also sends that day's totals: how many downloads finished or failed, how many were videos, and the total size. It never sends download addresses, file names, page titles or account information. The service records the country or region derived from the connection, not your IP address. We use this only to count active users and improve the app; inactive devices are deleted after 400 days.
Purchases and licenses
- Payments are handled by our payment provider Afdian (afdian.com). If we add other payment providers, we will list them here. We never see or store your card or bank details. The providers process your payment information under their own privacy policies.
- What the license service stores: your license ID, a one-way hash of your license key, purchase date and update period, the payment provider's order number, the email address you gave the payment provider (if it passes one to us), and for each activated computer a device identifier, the computer name, the platform (macOS or Windows), and the activation and last-seen times.
- Device identifier: a salted one-way hash of your computer's hardware ID. It cannot be turned back into the hardware ID and is used only to bind your license to your computers, to enforce the device limit and to keep free trials to one per computer.
- When the app contacts the license service: when you activate or unlink a computer, about once every 7 days to check that the license is still valid, once when a free trial starts, while waiting for a purchase to complete, and for the anonymous usage statistics above if they are on.
- The license service runs on Cloudflare. We use this data only to deliver licenses, prevent abuse, handle refunds and answer your support requests.
Send from phone
- If you pair a phone (the TurboGet Android app or the “Send to TurboGet” iPhone shortcut), the license service relays the links you send to your own computers. It stores the link, the text you shared with it, the phone's model name, which computer it was sent to, and the status your computer reports back (started, finished or failed, with the file name). Links are deleted automatically after 7 days.
- Your computer keeps a connection to the license service while “Receive links from my phone” is on, so links arrive right away. Your phone never connects to your computer directly and never uploads cookies, accounts or downloaded files.
- The Android app asks for camera access only when you scan a pairing code. It contains no ads or tracking.
This website
This website does not use analytics, advertising cookies or tracking cookies. When you choose a language manually, we save a first-party preference cookie containing only the language code (for up to one year) and remember the choice in local storage, so your next visit opens in that language. It contains no identifying information and is not used for cross-site tracking. Choose “Use browser language” to clear the preference. If you have not chosen a language, the website uses the language setting sent by your browser.
Retention and your rights
We keep license records while your license exists and as long as required for tax and accounting purposes. You can ask us to see, correct or delete your data by emailing [email protected]. Deleting license records ends your ability to activate or restore that license.
Changes
If we change this policy, we will update the date above. Important changes will also be announced on this website.